Shopping Assistant Analytics

The Shopping Assistant Analytics is available at Shopping Assistant Analytics


Metrics

🔹 Number of Conversations - Total unique Assistant conversations (including exchanges)

🔹 Assistant Engagement - Share of sessions using Assistant %

🔹 Feedback rate - % of answers that received feedback

🔹 Positive rate - % of feedback that was positive

🔹 Assistant CTR - Click rate on Assistant recommendations %

🔹 Assistant Conversion Rate - Purchase rate for Assistant users (sessions with purchase and use of Assistant / total sessions) %


Conversations

  • Overview of all conversations
  • Possibility to filter positive/negative feedback
  • Segmentation Filter