Shopping Assistant Onboarding

Shopping Assistant is injected into the website and consists of the following parts:

Unlike recommendations and search, Shopping Assistant is available only as a Perselio-managed integration. There is no browser SDK or backend-to-API variant: the assistant UI, the conversation flow and the model orchestration are provided and operated by Perselio.

What that means in practice: your side of the work is the data. Once the collector is deployed and the feeds are in, the rest is on us.

What you provide

Register a new account.
Add the Data Collector to your pages. The team prepares it and sends you deployment instructions.
Make sure products are identifiable on your pages — the IDs on the site must match the IDs in the feed.
Import your catalogue through the Item Feed.
Add your non-product content through the Text Feed — this is what the assistant answers questions from. Typically:
- FAQs, blog posts, product articles
- contact details, returns policy, warranty
- vouchers and gift card policies, store addresses
Arbitrary textual documents are supported, including web URLs and PDFs.
Optionally enable Add-to-cart support so the assistant can add recommended products to the cart.

Steps 4 and 5 together form the AI Knowledge Base — the assistant can only answer from what it has been given.

What Perselio does

Builds and connects the knowledge base.
Configures the assistant, the floating action button and any touchpoints.
Provides a preview using a URL parameter, for example webpage_url?saexp=zoe. It is visible only to visitors using that parameter — not publicly live.
Goes live once you approve the preview.

Alternatives and customizations

Shopping Assistant can also be integrated through Smartsupp instead of the Perselio floating action button.

Sources can additionally be added by the team as a one-off import — in that case, provide the initial seed list of URLs for scraping.